General Job Description

The Front Desk Receptionist  will work to provide high-quality office support to the corporate team at Equity Smart Home Loans. This role requires a high-level of discretionary decision making, exceptional attention to detail, and excellent time management skills.

Key Tasks and Responsibilities

• Represent EquitySmart well by providing exceptional customer service and effective communication, both in writing and orally, to both internal and external stakeholders

• Assist the Office Manager in all aspects of maintaining an organized office for the corporate team.

• Meet and greet clients as they come into the office

• Assist with all office duties including ordering lunch, ordering office supplies, answering phones, scheduling meetings, filing, assisting with travel, expense reports, document distribution

• Receive and distribute mail to team members

• Handle email requests and queries professionally and appropriately

• Position may require travel and commuting to different locations such as Branch Offices and mortgage related events

• Assist with all other support duties as assigned

• Some overtime and evening work required

• Update Equity Smart’s “Lender List” with accurate contact information

• Coordinate and complete broker packages for lenders

• Assist in managing Equity Smart’s NMLS and Comergence information

Minimum Requirements

• Minimum 2 years’ experience in administrative assistant and/or office support role. (Preferably in a busy office)

• Bachelor’s degree or equivalent work experience

• Outstanding grammar, spelling and punctuation a must

• Clear, articulate verbal communication skills with a professional and courteous telephone manner

• Knowledge of common business office procedures and terminology.

• Ability to professionally interact with executive management and leadership

• Ability to multi-task and handle constant interruptions and shifting priorities

• Advanced Microsoft Office proficiency including Outlook, Word, Excel, PowerPoint

• Strict attention to detail with a high level of accuracy 

• Ability to maintain confidentiality